Design stages at the British Red Cross and examples of how we do them in practice.
Get a shared understanding of what success is. Narrow down the problem space to focus on and set up a team with the skills to explore it.
Why Supporter Celebration Week?
10 min read
Introducing cash-based assistance discovery
3 min read
What to consider:
Listen to the people you are designing for, to understand their wants, needs and constraints. Gain a detailed understanding of the problem you need to solve.
What we learnt from people who responded at Grenfell
6 min read
Wrapping up discovery
6 min read
Mapping unmet needs
3 min read
What to consider:
Test ideas with people you are designing for, to find what best solves the problem. Iterate ideas that show promise and discard ones that don’t.
Testing an emergency call centre and a proactive letter
6 min read
Testing a rota prototype with Emergency Response volunteers
6 min read
What to consider:
Test one promising solution in the ‘real world’. Start small and learn quickly to reduce risk. Iterate or pivot based on the insights you gain.
Creating a scaleable rota system for emergencies
3 min read
Making a manual for support line volunteers
4 min read
What to consider:
Now proved, embed the solution in the dedicated organisation area. Continuously improve based on people's wants, needs and behaviours.
It’s time to Level Up
2 min read
What to consider: